Monday, 27 July 2009

But you told me to go there

Having recently moved house there is the usual hassle of notifying banks, insurance and utility companies.
And the chance to put said companies to the test...

which some fail badly on

The utility company wanted a reading of my gas and electric usage - sent me a nice little card to fill in the details but they realise it's the 21st century so they provide a web address as well. The letter that came with the card also drew my attention to the website as well

You know where this story is heading, don't you ?
Yup, to an Error 404: NOT FOUND!
How many cards and letters is that address found on ?

Went to the homepage of the site and found the right page
Not very user friendly, asterisks next to the text boxes labelled Full Name, 10 Digit Account No. and email address
No explanation as to what the asterisks were ( of course we all know by now that they are the required fields, don't we ? )

Fill in the fields, press Submit
Blank screen
No 'Thank You', no confirmation that my details had been input

Hope their supply of power is better than their testing

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